Emergency Water Extraction
Rapid water removal from flooded homes and businesses using high-capacity truck-mount and portable extraction equipment. We arrive within 60 minutes of your call anywhere in the Houston metro area.
Responding Now — Houston Metro Area
Water Damage
Restoration
Houston, TX
If it's not documented, it didn't happen.
IICRC-certified water damage restoration serving Greater Houston and the Austin corridor. Emergency water extraction, structural drying, and full mitigation — 24 hours a day, 7 days a week. On-site in 60 minutes.
60min
Response Time
24/7
Always Available
150+mi
Coverage Area
5★
Rated on Google & Yelp
Active Water Emergency?
Every minute of standing water increases damage and mold risk.
(956) 432-2254
Call Now — We Answer 24/7
What We Do
Water Damage Restoration Services in Houston, TX
From the moment water enters your home to the final drying certificate — we handle every step of the mitigation process using IICRC S500 standards and Xactimate scopes your adjuster will accept.
Structural Drying & Dehumidification
Strategic placement of commercial-grade air movers and dehumidifiers to dry structural materials to IICRC S500 standards. Daily moisture monitoring with full documentation for your insurance claim.
Moisture Mapping & Detection
Professional moisture mapping using thermal imaging and pin meters to find hidden water in walls, ceilings, and floors. We document every reading so your adjuster has full evidence of scope.
Flood & Storm Damage Cleanup
Houston flooding from heavy rain, tropical storms, and hurricane activity is our specialty. We respond fast to stop secondary damage and document everything your insurance carrier needs for your flood damage claim.
Burst Pipe & Appliance Leak Cleanup
Burst pipes, failed water heaters, washing machine overflows, and refrigerator leaks handled immediately. We work directly with your plumber to coordinate extraction and drying the moment the source is stopped.
Insurance Claims Assistance
We prepare Xactimate scopes — the software adjusters use — and communicate directly with your insurance carrier. We know what carriers look for and document every job to maximize your claim outcome.
Mold Prevention & Anti-Microbial Treatment
Proper drying prevents mold growth. When needed, we apply EPA-registered anti-microbial treatments to affected surfaces. We document all treatment areas for your records and insurance file.
Content Manipulation & Pack-Out
We carefully move and document furniture, personal belongings, and valuables from the affected area to protect them during the drying process and ensure nothing is damaged or overlooked.
Why 1st Call
Houston's Water Damage Experts
1
60-Minute On-Site Response
We cover all of Greater Houston. From the moment you call, our crew is dispatched immediately. Standing water causes structural damage and mold risk by the hour — speed is everything.
2
IICRC S500 Standards on Every Job
We follow the IICRC S500 Standard for Professional Water Damage Restoration on every job — the same standard your insurance carrier expects. No shortcuts, no guesswork.
3
Xactimate Scopes Your Adjuster Will Accept
We use Xactimate — the industry-standard estimating platform — to build scopes that insurance adjusters recognize and approve. Less back-and-forth, faster claim settlement.
4
Fully Insured — $2M / $1M Coverage
We carry $2 million aggregate / $1 million per occurrence general liability insurance. You and your property are protected from the moment we arrive.
Our Credentials
IICRC WRT
Water Restoration Technician
Xactimate
Insurance Estimating Platform
$2M / $1M
General Liability Insurance
Licensed LLC
Texas Registered Business
60
Minute Response
On-site anywhere in Houston within 60 minutes, guaranteed
Our Work
Water Damage Restoration in Action
From flooded homes to fully dried and documented — this is what professional water damage mitigation looks like.
Have job photos? Send them to us and we'll feature your completed restoration.
How It Works
Our Water Damage Restoration Process
A clear, documented process from your first call to your drying certificate — built to meet insurance carrier expectations at every step.
1
Emergency Call
Call (956) 432-2254. We answer 24/7 and dispatch immediately. Crew on-site within 60 minutes.
2
Assessment & Documentation
Moisture mapping, thermal imaging, and full photo documentation of affected areas before we touch anything.
3
Water Extraction
Immediate water removal with commercial extraction equipment. No standing water left behind.
4
Drying & Monitoring
Strategic equipment placement. Daily moisture readings logged per IICRC S500 until dry standard is reached.
5
Insurance Scope
Xactimate scope submitted directly to your carrier. We communicate with your adjuster so you don't have to.
6
Drying Certificate
Full documentation package provided: moisture logs, equipment records, photos, and drying certificate.
One Stop Shop
Mitigation to Rebuild — One Team
You shouldn't have to manage multiple contractors after a water loss. We coordinate the full process — from emergency extraction through full rebuild. 1st Call handles mitigation. Our rebuild partner, Brightway Construction, handles the rest.
Mitigation First
Extraction, drying, and documentation handled immediately to stop damage from spreading and satisfy your insurance carrier's requirements.
Insurance Coordination
We speak the adjuster's language — Xactimate scopes, IICRC documentation, and direct carrier communication so your claim moves forward without delays.
Reconstruction When Ready
Once mitigation is complete and the insurance scope is approved, our rebuild partner Brightway Construction takes over — drywall, flooring, painting, full remodel. One seamless handoff, one team from start to finish.
Our Rebuild Partner
Brightway Construction
Home Remodeling & New Construction
Visit Site →
Referral Partners
Insurance agents, plumbers, and property managers trust us because we show up fast, document everything, and keep their clients informed.
Insurance Agents
On your preferred vendor list. Fast response protects your clients and your book of business.
Plumbers
You fix the source, we handle the water. A seamless handoff your customers will appreciate.
Property Managers
Multi-unit and commercial properties handled with full documentation and direct insurance billing.
Where We Work
Water Damage Restoration Service Area
We serve all of Greater Houston and the Houston-Austin corridor — including these communities and everywhere in between.
Houston
Harris County
Katy
Harris / Fort Bend
Sugar Land
Fort Bend County
The Woodlands
Montgomery County
Pearland
Brazoria County
Conroe
Montgomery County
Cypress
Harris County
Spring
Harris County
Humble
Harris County
Pasadena
Harris County
Baytown
Harris County
League City
Galveston County
Friendswood
Galveston County
Missouri City
Fort Bend County
Stafford
Fort Bend County
Austin Corridor
Hwy 290 / I-10
Not sure if we cover your area? Call us at (956) 432-2254 — we serve all of Greater Houston and will tell you honestly if you're in our response zone. We cover a 150+ mile radius from central Houston.
Common Questions
Water Damage FAQ
Answers to the questions Houston homeowners ask most about water damage restoration.
We guarantee on-site response within 60 minutes anywhere in the Houston metro area, 24 hours a day, 7 days a week — including holidays. When you call, a crew is dispatched immediately.
Yes. We work directly with all major insurance carriers including State Farm, Allstate, USAA, Farmers, Nationwide, and others. We use Xactimate — the industry-standard estimating software — so adjusters get scopes they recognize and can process quickly.
Most residential water damage drying takes 3–5 days depending on the affected materials, depth of penetration, and ambient conditions. We monitor and log moisture readings daily and don't remove equipment until dry standard is confirmed per IICRC S500.
Yes. We hold IICRC WRT (Water Restoration Technician) certification effective April 30, 2026, and follow IICRC S500 Standard for Professional Water Damage Restoration on every job. This is the standard your insurance carrier expects.
Call us. We answer 24/7/365 including nights, weekends, and holidays. Water damage at 2am that waits until morning can mean the difference between a mitigation job and a full mold remediation. We respond at any hour.
We serve all of Greater Houston including Katy, Sugar Land, The Woodlands, Pearland, Conroe, Cypress, Spring, Humble, Pasadena, Baytown, League City, Friendswood, Missouri City, and the full Houston-Austin corridor along Hwy 290 and I-10.
What Customers Say
5-Star Rated Water Damage Restoration
Every review earned on our work — not our promises.
"Called at midnight after a pipe burst in our kitchen. They were on-site within the hour and had equipment running before I could finish my coffee. Professional, fast, and handled everything with our insurance adjuster."
Google Review ★★★★★
"Our Katy home had significant flooding after the last storm. 1st Call was out the same day, documented everything thoroughly, and their Xactimate scope was approved by our insurance with no back-and-forth. Cannot recommend enough."
Google Review ★★★★★
"As a State Farm agent I refer my clients to 1st Call without hesitation. They respond fast, keep clients informed, and document everything an adjuster needs. My clients always come back satisfied."
Google Review ★★★★★
Current Google Rating
5.0★
Based on Google & Yelp reviews
Get In Touch
Request a Free
Water Damage Estimate
Call us for an emergency or fill out the form and we'll be in touch within the hour. No obligation, no pressure — just an honest assessment of your situation.
24/7 Emergency Line
Service Area
Greater Houston, TX & Houston–Austin Corridor
Hours
24 Hours / 7 Days / 365 Days